At vh999 we take the privacy of every Pakistani player seriously. This Privacy Policy explains in plain, straightforward language exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We are committed to handling your data responsibly, transparently, and in accordance with our international gaming licence obligations.
Six foundational commitments that shape how vh999 handles your personal information.
vh999 only collects personal data that is strictly necessary for the stated purposes. We do not collect data speculatively or build profiles beyond what is required for account management, compliance, and service delivery.
All data transmitted between your device and vh999 is encrypted using 256-bit SSL. Data at rest is encrypted and access-controlled. Payment credentials are never stored on vh999 servers in retrievable form.
vh999 does not sell, rent, or trade your personal information to unrelated third parties for commercial purposes. Your data is used exclusively for the purposes described in this Privacy Policy.
Every data processing activity at vh999 has a lawful basis — whether that is contractual necessity, legitimate interest, legal obligation, or your explicit consent. We do not process data without a valid legal ground.
You have the right to access, correct, restrict, and request deletion of your personal data. You can exercise these rights at any time by contacting vh999 support. Requests are processed within 30 days.
vh999 does not retain personal data indefinitely. We apply specific retention periods based on the data category and applicable legal requirements. Data is securely deleted or anonymised once retention periods expire.
This Privacy Policy ("Policy") is issued by vh999 ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player") who access or use the vh999 platform at vh999.im, including all casino games, sports betting products, bonus offers, account management features, and customer support services.
This Policy forms part of the overall agreement between you and vh999 and should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account on vh999, making a deposit, or otherwise using our services, you confirm that you have read and understood this Privacy Policy.
Important: If you do not agree with any provision of this Privacy Policy, you must not create a vh999 account or use any of our services. If you have an existing account and no longer agree with these terms, please contact support to arrange account closure.
vh999 acts as the data controller for personal data collected through the platform. As data controller, vh999 is responsible for determining the purposes and means of processing your personal data and for ensuring that processing is carried out lawfully, fairly, and transparently.
vh999 collects the following categories of personal data from players. The specific data collected will depend on the services you use and the stage of the player lifecycle you are at:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan account details, transaction amounts | Deposit & withdrawal processing |
| Gaming Data | Game history, bet records, win/loss records, session times, sport betting history | During active gameplay |
| Technical Data | IP address, device type, browser type, operating system, cookies | Automatically on access |
| Verification Documents | Copy of CNIC, proof of address, payment method screenshots | KYC / withdrawal verification |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | When you contact support |
| Marketing Preferences | Bonus opt-in/opt-out status, promotional communication preferences | Account settings & registration |
Special Categories: vh999 does not intentionally collect sensitive personal data such as health information, biometric data, or political opinions. If you voluntarily disclose such information during support interactions (for example, disclosing a health condition in connection with a responsible gaming request), that information will be treated with the highest level of confidentiality and used solely for the stated purpose.
vh999 collects personal data through the following methods:
vh999 uses your personal data for the following purposes:
Every processing activity conducted by vh999 is carried out on at least one of the following lawful bases:
vh999 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and for the purposes described in this Policy:
No Data Selling: vh999 will never sell, rent, or trade your personal data to unrelated third parties for advertising or commercial profiling purposes. All third-party data sharing arrangements are governed by written data processing agreements that bind those parties to GDPR-equivalent data protection standards.
vh999 uses cookies and similar technologies on vh999.im to improve your experience, maintain session security, and analyse platform usage. The following categories of cookies may be used:
You can control cookie settings through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the vh999 platform. For full details on the specific cookies used, please consult the cookie settings panel available on vh999.im.
vh999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Security Responsibility: While vh999 takes extensive measures to protect your data, the security of your account also depends on you keeping your login credentials confidential. Do not share your vh999 password with anyone. If you suspect unauthorised access to your account, contact support immediately.
vh999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is either permanently deleted or anonymised so that it can no longer be associated with an identifiable individual.
As a vh999 player, you have the following rights in relation to your personal data. These rights may be exercised by contacting the vh999 support team at any time:
Request a copy of the personal data vh999 holds about you, along with information about how it is being used.
Request correction of any personal data that is inaccurate or incomplete. Some corrections may require re-verification.
Request deletion of your personal data where we no longer have a lawful reason to retain it, subject to legal retention obligations.
Request that we temporarily stop processing your data in certain circumstances, such as while you contest its accuracy.
Request a machine-readable copy of personal data you have provided to vh999, for transfer to another service provider.
Object to processing based on legitimate interests. You may also withdraw marketing consent at any time without penalty.
Exercising Your Rights: To exercise any of the above rights, contact vh999 support via live chat or email. Requests will be acknowledged within 5 business days and resolved within 30 calendar days. In complex cases, this period may be extended by a further 60 days with prior notification to you. vh999 will not charge a fee for handling rights requests unless they are manifestly unfounded, excessive, or repetitive.
The vh999 platform is strictly intended for individuals who are at least 21 years of age. vh999 does not knowingly collect personal data from individuals under the age of 21. Registration requires age verification as part of the KYC process, and accounts where the player's age cannot be verified will be suspended pending satisfactory verification.
If vh999 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that your child may have created a vh999 account, please contact our support team immediately so we can investigate and take appropriate action.
vh999 operates internationally and may transfer your personal data to servers or third-party service providers located outside of Pakistan. Where such transfers take place, vh999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Safeguards used for international data transfers include: data processing agreements with third parties that incorporate standard contractual clauses; transferring data only to jurisdictions with adequate data protection frameworks; and applying additional technical security measures where required.
By using the vh999 platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy, subject to the safeguards described above.
vh999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform services. Any material changes to the Policy will be communicated to registered players via the mobile number or email address associated with their account, and the updated Policy will be published on vh999.im with a revised effective date.
Continued use of the vh999 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any material change, you must cease using the platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or vh999's data practices, you may contact our support team at any time. Our team is available 24 hours a day, 7 days a week, in both English and Urdu.
Email: [email protected]
Live Chat: Available on vh999.im 24/7.
When submitting a data rights request or a privacy-related complaint, please include your registered username, a clear description of your request or concern, and any relevant account or transaction references. This helps our team process your request as efficiently as possible.
Your Privacy Matters: vh999 is committed to protecting your personal information and handling your data with the care and transparency you deserve. By continuing to use the vh999 platform, you confirm that you have read and understood this Privacy Policy, our Terms & Conditions, and our Responsible Gaming Policy.
Our support team handles all data rights requests and privacy queries in English and Urdu — 24 hours a day, 7 days a week. Reach out any time.
21+ only. Please play responsibly.